No-Gap Fee for TAC

Our focus at JBA Physio is to assist an injured client in a successful and safe recovery within an appropriate time frame.

We focus on providing the appropriate physiotherapy assessment and treatment skills to return an injured client to full fitness, whilst resolving their injury. 

All JBA Physio physiotherapists have completed extra training under the ‘Early Intervention Physiotherapy Framework Services’ (EIPF program).

TAC will pay for reasonable costs in relation to treatment for a specific claim. Our Practice is experienced in providing the required paperwork to TAC for injuries relating to an accident. JBA Physio is also experienced in maintaining communication with TAC, as required.

Make a claim by phone

To make a claim by phone, call TAC on 1300654329, 8.30-5.30pm Monday to Friday.

• Select Option 5 to make a new TAC claim. 

• Select Option 3 to seek advice regarding treatment after the accident. 

Managing your TAC claim

If the claim is accepted, TAC will confirm acceptance in writing and send you a claim number. It is essential that you complete and return the ‘Authority to Release Information Form’ within 14 days. This document will help TAC manage your claim. Download the TAC mobile app and web portal, ‘myTAC’. The TAC app allows you to manage your TAC claim efficiently online. 

Make an appointment with your GP, and provide them with your TAC claim number. 

Treating a motor vehicle injury

Within the first 90 days of a client’s accident, TAC can pay for physio treatment without the need for you or your client to contact us for approval first. 

Physiotherapy treatment must be:

• Recommended by a health professional 

• Related to the client’s accident injuries

• Delivered in line with the Clinical Framework 

Please bring to your initial physio appointment:

• A referral letter from your doctor or correspondence from TAC

• Your date of Injury, as given to your employer

• Your TAC claim number and a copy of the TAC Insurance letter

• The claims manager details from TAC,  and their direct phone number or email address

Paperwork to complete at JBA Physio at your initial physio appointment: 

• JBA Physio patient details form, with signed consent

• Disability questionnaires (as recommended by the treating physio)

• Risk analysis questionnaires (as recommended by the treating physio)

After your initial physio appointment:

• An appropriate physiotherapy assessment will be provided, including a history of your accident 

• A diagnosis of the injury will be confirmed 

• Suitable treatment skills will be used to treat your specific injury